Treat Your Client the Way You Would Like to Be Treated

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Treat Your Client the Way You Would Like to Be Treated

CategorySales

iceberg de Robynm 

I am lucky to work in a productive environment. So many clients, colleagues, collaborators, we are all constantly exposed to information and creating a suitable environment for personal and professional development.

Yesterday was an intense day or work, but very rewarding in that when the staff talked about the definition of an optimal customer service, someone said the phrase “Treat your customers the way you would treat of yourself”.

Upon getting up this morning, this phrase was going around and around in my head because it defines exactly what I believe is good customer service.

Currently, the customer has access to a wealth of information and therefore the business should become an honest adviser that helps process and select information more suited to their needs. The company must not act as a con artist who sells ice cubes in the North Pole, but as a technician whose knowledge and skills facilitate the establishment of trustful relationships with its customers.

Finally it is a question of carrying out a more approachable strategy of sales that the passion for what we do and the dedication to help the customer meet their needs are the objectives that guide us.

Never forget: “Treat the customer the way you would like to be treated”.

I am lucky to work in a productive environment. So many clients, colleagues, collaborators, we are all constantly exposed to information and creating a suitable environment for personal and professional development.

Yesterday was an intense day or work, but very rewarding in that when the staff talked about the definition of an optimal customer service, someone said the phrase “Treat your customers the way you would treat of yourself”.

Upon getting up this morning, this phrase was going around and around in my head because it defines exactly what I believe is good customer service.

Currently, the customer has access to a wealth of information and therefore the business should become an honest adviser that helps process and select information more suited to their needs. The company must not act as a con artist who sells ice cubes in the North Pole, but as a technician whose knowledge and skills facilitate the establishment of trustful relationships with its customers.

Finally it is a question of carrying out a more approachable strategy of sales that the passion for what we do and the dedication to help the customer meet their needs are the objectives that guide us.

Never forget: “Treat the customer the way you would like to be treated”.

Susana Sánchez

Imagen de Robynm, Pixbay


4 Comments

Esteban C.

Tuesday November 24th, 2015 at 12:18 am

Yo he sido “cliente” de un servicio de salud por el que vengo pagando una pasta cada mes, y tengo que decir que ojalá los médicos pasen alguna vez por mi situación para ver de cerca cómo me he sentido. De verdad. Espero que especialmente el que me atendió lea este artículo.

Sara Bañobre

Tuesday November 24th, 2015 at 12:20 am

Me gustaría aportar mi experiencia. Llevo 2 meses trabajando de cajera. En mi supermercado tenemos una norma muy curiosa que estaba puesta cuando entramos. Tenemos que hacer una compra fictícea una vez a la semana para ver cómo nos sentimos cuando nos atiende una compañera. Eso nos hace ponernos mucho en e puesto del cliente.

Ricardo

Tuesday November 24th, 2015 at 12:20 am

Muy buena reflexión Susana

Samuel

Sunday December 18th, 2016 at 2:14 pm

Totalmente de acuerdo.

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