Categories: Sales

  • 4

Treat Your Client the Way You Would Like to Be Treated

CategorySales

iceberg de Robynm 

I am lucky to work in a productive environment. So many clients, colleagues, collaborators, we are all constantly exposed to information and creating a suitable environment for personal and professional development.

Yesterday was an intense day or work, but very rewarding in that when the staff talked about the definition of an optimal customer service, someone said the phrase “Treat your customers the way you would treat of yourself”.

Upon getting up this morning, this phrase was going around and around in my head because it defines exactly what I believe is good customer service.

Currently, the customer has access to a wealth of information and therefore the business should become an honest adviser that helps process and select information more suited to their needs. The company must not act as a con artist who sells ice cubes in the North Pole, but as a technician whose knowledge and skills facilitate the establishment of trustful relationships with its customers.

Finally it is a question of carrying out a more approachable strategy of sales that the passion for what we do and the dedication to help the customer meet their needs are the objectives that guide us.

Never forget: “Treat the customer the way you would like to be treated”.

I am lucky to work in a productive environment. So many clients, colleagues, collaborators, we are all constantly exposed to information and creating a suitable environment for personal and professional development.

Yesterday was an intense day or work, but very rewarding in that when the staff talked about the definition of an optimal customer service, someone said the phrase “Treat your customers the way you would treat of yourself”.

Upon getting up this morning, this phrase was going around and around in my head because it defines exactly what I believe is good customer service.

Currently, the customer has access to a wealth of information and therefore the business should become an honest adviser that helps process and select information more suited to their needs. The company must not act as a con artist who sells ice cubes in the North Pole, but as a technician whose knowledge and skills facilitate the establishment of trustful relationships with its customers.

Finally it is a question of carrying out a more approachable strategy of sales that the passion for what we do and the dedication to help the customer meet their needs are the objectives that guide us.

Never forget: “Treat the customer the way you would like to be treated”.

Susana Sánchez

Imagen de Robynm, Pixbay


  • 6

The Online Sales Course Will Be Available in English and Italian.

CategorySales

Due to all of the success that the ARCO Center course of sales techniques is having in the Spanish speaking market, the ARCO Center has recently approved an investment in translating the course to make it available in English and Italian.

 

With this the ARCO course of selling techniques will be offered to a much more extensive market and many students from different countries can enjoy the benefits from the sales course, which currently is only available in Spanish.

 

The integration of the course with the new languages will be ready by January 1, 2016. From that date on students may choose to complete the course in Spanish, English, or in Italian.

 

“From the 1st of January, 2016 the sales course will be available in English and Italian”

 

It is also an opportunity for those who, besides learning sales techniques, want their English or Italian skills in part of the languages more closely linked with the world of sales.

 

To register in any of the new languages, just enter www.centroarco.com and select the language you wish to study in.


  • 2

6 Tips For a Business Trip

CategorySales

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I have spent many years working as a salesperson and there are many anecdotes and stories that I can tell, some of them could be perplexing to you and others you have surely experienced in first-person.

We will leave the stories for another time, which we will have time for. However, I believe you are here to learn and to implement your business skills I will begin with 6 tips to follow on a business trip.

1. Keep a positive attitude throughout the sales process, the optimism sells and offers trust and confidence both to the customer and yourself. Smiles open doors!!!

In addition, remember that with every “no” you get closer to your next “yes”

2. Get to know your potential client. It is now very easy to research on the Internet about our client: his corporate culture, organizational structure, services and products. Analyze the data and use the information they provide to ask question that may awaken your customer’s interest in an offer adapted to their expectations.

Do not waste anyone’s time; it is the only thing that you can never get back.

3. Practice a close and personal sale. Even if your client is a large corporation we are dealing with people; remember their name and use it. Get them to be interested in you my using their name or some other detail that they have commented on at some point before. Find your affinity with that person and with that with which makes you feel comfortable and important.

We all like to feel important and appreciated.

4. Offer concise, accurate and useful information to your client.

Remember that people buy solutions not services.

5. During the visit give feedback to the other person, if the communication is not fluid you can use certain resources such as: What do you think? Does it fit in your project? Is it in line with your expectations? Listen carefully to their response and you will be able to extract more information.

A good salesperson must know how to listen.

6. If the opportunity to finish a sale is closing, but it is possible when you say goodbye that you have a limited time to recapture contact. Find out some information that generate customer interest, closing a visit or stay in touch with you in a few days to see if it has emerged some doubt about the meting, can be good resources.
It is important to leave a trace and that you are present.


(Español)